You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
ggtello
2 years agoHelpful | Level 6
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
Envy09
New member | Level 2
Same problem on my side. They are not able to increase the storage which prevents me from finalising some important data migrations.
It seems that they are not really ready to fulfill their "unlimited storage" promise.
Stupendastic
2 years agoHelpful | Level 6
I have the same problem. How many TB of space do you have? In my case, I have 295TB and now they won't allow me to add more space, with the problem that implies to be able to operate in any way within my Dropbox. It's ridiculous and they don't give a solution. Do you know anything?
- alexchng882 years agoHelpful | Level 6Did you try to request for additional storage? I did chat to two different support and they gave me the same answer, there are some technical glitches and engineering team were looking on it.
- johanderohan2 years agoNew member | Level 2
Same situation here...
- Shamrock222 years agoHelpful | Level 7
Our team now also in the club 😟
Chat is not working and support is not writing back.
This is pretty disappointing really.
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!