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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
This whole affair is getting even more strange. I really start to doubt these business-decisions they make.
I made peace with the idea that i have to request every week 10 TB. I can do this even automated, no problem.
Now today Dropbox (Boris) answered me i will only get additional 10 TB capacity next week when i reach this capacity need.
Soooooo the solution for this is now to fill up random bytes on it, i suppose.
This is the effect of your policies. This is what you want?
I can do this. No problem. But i really don't want to. I like this service actually and i want it to succeed but you are basically forcing the people to do this.
You should fire the person who had these wonderful ideas.
Edit: I want to emphasize that i am not a user who has 1000TB of stuff stored. I am still in the low two-digit-TB-area.
I’ve been dealing with this same issue for over a week now. I bought the service on July 3rd, and told sales that I was transferring 78TB, and was told that would be no issue.
The automated storage increases stopped working on July 11th at 38TB, so I reached out to support and Mia mentioned that “Dropbox engineers are aware of an issue currently with that option and are working on a solution.”
I’ve specifically asked for a timeline and they replied with “it is not possible to know the exact date.”
They have offered a free month of my subscription as well as a full refund, but I am just looking for answers.
UPDATE 7/22/23: I have requested to proceed with the full refund as offered and have instead went with Box.com’s Business Plus plan.
UPDATE 7/26/23: I had to call Dropbox support because the agent that was handling my issue via email (Mia) said they had escalated my issue instead of processing my request for a refund as offered. I believe they are overwhelmed and losing money with the amount of growth they've seen from the amount of gdrive migrations, hence the limiting policies set forth. It does not justify it, and it is wrong to do to customers. I will not be using Dropbox ever again and will actively deter anyone else from using them as well. I am glad that my time dealing with this shady company has now concluded.
