You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
ggtello
2 years agoHelpful | Level 6
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
pidrosama
2 years agoExplorer | Level 3
I hope you are well. I am reaching out to you today as I have encountered an issue that concerns me regarding my Dropbox Advance subscription.
Upon signing up for the subscription, it was indicated that I would have access to all the space I needed, which perfectly matched my storage requirements. However, I am noticing that despite this commitment, I am currently limited to 35 TB of storage space.
I am wondering if this is normal and if other community members have also encountered this limitation. Could anyone shed light on Dropbox's current policy regarding adding space to subscriptions, particularly within the Dropbox Advance subscription?
I greatly appreciate your shared experiences and knowledge, and I am open to any suggestions or information you may have on this matter. My goal is to understand whether this limitation is an exceptional situation or if others have faced the same issue.
- murbanvideo2 years agoHelpful | Level 5My advanced plan (3 users) stopped at 28 TB today. Says to contact Dropbox admins for more space. Chat isn’t working. You click the link to chat and nothing happens. After reading this thread it appears Dropbox had an influx of advanced users and can’t handle the requests for space. This “as much space as you need” always seemed too good to be true. Dropbox did always seem a bit shady to me just in the way support chats with you and they never send emails will policy changes. I’m paying $100 per month for this service and have now learned they’ve capped space and will only add a max of 1TB per month. So I’m paying $100 for 12TB of new storage per year. $100 per TB. Definitely feel lied to. I’m looking into other backup options for my video files and I’ll be requesting a full refund from Dropbox…once the chat is back up
- Niitr02 years agoExperienced | Level 12You should have asked him if the storage limit was due to your computer too lol
- murbanvideo2 years agoHelpful | Level 5Chatted with an agent over the phone and they danced around the new policy of 1TB and kept saying “I can add 1TB right now and contact us again when you run out” I had to ask several times of 1TB per month was a new policy and they finally admitted it was. When I pressed on why this was never communicated and why the advertising hasn’t changed, he jumped straight to “we will give you a full refund”. No info, just offered a refund. They know what’s up and it’s scummy. But at least they’re offering a refund.
- sphensilhagen2 years agoHelpful | Level 6
i really dont mean to side at all remotely in favor of dropbox here as i have also been affected by the storage lockdown out of the blue with zero notice or communication - but following this thread for awhile it seems that there are probably a small % of accounts that are using dropbox as a backup or mass cheap cloud storage and not using it as a platform with its many collaborative features etc. people mentioning PB of space etc - potentially seems that a few are ruining it for the many. that being said dropbox should have defined clear outlines for its "unlimited" storage and should be handling this better.
rclone integrates with many other services which are very inexpensive. azure archive tier for example
- murbanvideo2 years agoHelpful | Level 5They could 1000% be handling this better. Go after the few accounts uploading PBs. Don’t continue to advertise “as much space as you need” when you’re only going to give 1TB per month. Communicate to your users about policy changes. Don’t dance around the truth in support calls. I’m taking my refund and advising everyone I know in my industry to take their business elsewhere.
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!