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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
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I am so incredible disappointed in DB and this is likely the beginning of the end. So many advanced users being FORCED to bail with two weeks notice? Totally unfair as our account is totally locked down because we don't have enough space.
I even had a phone convo with DB support and they ENSURED me we on Nov 1st our account would reflect what was actually being used. But no, that is not the case. I am only allowed 55TB on an "unlimited" plan.
NAS here we come. Excited to #dropthebox and start fresh with local data storage.
Dropbox this is absurd - I am a loyal customer for many years - on the top package!
15TB's is simply not enough for my video business. Who ever thought it would be enough is simply out of touch with reality.
So I can add space huh? In Australia you want to charge me a ridiculous $15.40 per month for each extra TB? I have just shy of 30TB's in my account, which was previously included in my 'all the space I need ' plan. So that means to get the same service I already had - I would now have to spend AU$231 per month. That is $100 more than I currently pay per month for the first 15TB!!!! HOW ABSURD!!!
As you have it setup now I would be better off having 2 business accounts than adding storage? Whoever came up with this needs to be fired. I just don't understand why you are treating us so poorly. Is it that you want actual us pro users to go away and find someone else? Why not just have a reasonable expansion pricing?
To clarify - Previously AU$130 = unlimited storage - We used 30TB's
Under the new regime, the cost for the same amount fo storage would be AU$135 + AU$231 = AU$366 per month.
So the same service is now 3 TIMES THE COST!
And that is only to house our existing data with no scope for future expansion.
How can you possibly justify this?
- I hear ya. Same here. I have 27TB’s.
My recommendation is to switch to Mega. It’s still under $100US
Unfortunately they become like google company. They force us to buy more space. I have 67 TB (because i deleted many files to get more space) and before this expensive changes they give me up to 97 TB...and now they cut additional space and now i have only 76 TB. No problem, i will search for other cloud storage.
- JohnIL7824
Can you clarify your situation?
Have you spoken with someone at DB this month (November 2023) and they are limiting you to 76TB (or 67TB I can tell)? Or do you have that much space because you paid more.
Please help us out by explaining the process and/or communication you had with Dropbox staff.I had 69 TB at the beginning when I bought the 'advanced plan', until I reached 76 TB uploading my video projects. Every time when almost ran out of space, they automatically gave me 1 TB of space until I reached 97 TB in total. Now they took that extra space back and I had to delete many files to get to 67 TB. Now I have 76 TB total space.
As a video post-production studio, we handle A LOT of footage. Often clients share projects with us on Dropbox, or we receive footage externally and upload it to Dropbox to have it all in a centralised space. This is a workflow I used during my time in one of the largest global video agencies. Now that I established my own agency, I had to find out that Dropbox no longer provides the Unlimited option. But that leaves a lot of video makers in the dark. And sadly 3-5 or even 15 TerraBytes are not enough for many of us. Would there be a way of "not counting" some footage, or labeling it differently so it doesn;t eat up all the space. Right now a client needs to upload it to Dropbox (and pay for it) and then when they share it with us, we also need to store it (and pay for it). I understand that people started taking advantage of the Unlimited plan. But can a solution be found for the rest of us?
No, they just want our money. 🙂
Andcut studio - As far as clients sending you files, you can do a file request. That makes it where they don’t even need a Dropbox account and it’s free to them. It goes directly into your Dropbox folder (wherever you specify the file request to go) but will count towards your quota.
That being said, with the massive reduction In Storage space Dropbox went from being the perfect solution for your studio (and mine) to nearly worthless because we can only store a dozen hours of raw footage at a time.
The new plan that’s capped at 5TB/user they are marketing it as being able to store something like 7500 hours of video!!! Haha! Clearly that’s 8bit 1080p footage shot in 2009 or something
It blows my mind with how many tools for content creators and video production specifically, they are making all of those tools useless with such low storage limits. No film studio with 3 editors is going to be able to use their tools without running out of storage space before a project endsWe have been told that we will get to keep our current space/quota amount for a year but on Oct 25, 2024 it will drop from 168TB to 15TB and there is nothing we can do to increase that amount of space except go to an enterprise plan, which from what I have seen quoted - would cost us about $20k per month to have 160TB of Dropbox storage.
as with many others, unless they change to meet us in the middle somewhere with a plan somewhat resembling a useable amount of space - we will be migrating away from Dropbox next year to another solution. I for one loved Dropbox, am a 13 year user and have built workflows around it. But being told that I can pay the same, but get 9% of the storage is just a huge middle finger from Dropbox to a long term customer. I value business relationships as partnerships and for over a decade Dropbox shared that belief but they have changed their model. I understand getting rid of unlimited storage and changing from that. But not after 2 years of it and not by replacing it with a useless amount, in a way that was confusing at least and honestly a little shady.
- Is it just me, or is Dropbox signing its own death certificate here? I mean reading all the posts on the forum…
My suggestion is that a sudden change in plans, like going from unlimited to 15tb, you should consider your users that really leaned on the promise of large storage, and paid for it. When you make a shift like that it affects the minority of your customers that used your functionality to the fullest extent. I will no longer be a dropbox customer because of this change, and it has affected my opinion when describing to other businesses what cloud service they should use.
I received an email this morning about the dreaded 11/27 migrations/transitions. After being told we have a year for larger amounts and five years for smaller amounts exceeding the 5tb/user, I receive a completely different statement. This is very concerning because now, after December 29, 2023, our team has 60 days before dropbox deletes the files in the account.
Has anyone else received this email and could shed some light on the subject? I have documentation of all the conversations that completely misrepresent this new informative email.
We’re providing you with written notice per our contract requirements that your Dropbox Advanced plan will not renew, effective on your next renewal date after December 29, 2023. When this occurs, your team will go into locked state, and you will be able to view but not edit the files and folders in your Dropbox account. Once your team is in locked state, you’ll have 60 days to migrate your data, after which your data will be subject to deletion. We strongly encourage you to transfer your data out of Dropbox before this happens.
Per our previous email communications, in the period leading up to the end of your contract you will be transitioned to Dropbox Advanced’s updated storage policy. This transition will take place on November 27.
- Your price for Advanced will not change, and you will still be able to access your data.
- Under our Advanced plan’s updated storage policy, three active licenses will receive 15TB of storage space shared by the team. Each additional active license will receive 5TB of storage, up to 1,000TB.
- When your team transitions to this new plan, your account will likely be over quota.
Thank you,
The Dropbox team
- Do you have over 1,000TB?
No. I do have a lot, but it's not over 1000tb. It's really odd how they are doing things. Looking at their new updates to release notes though, it appears they are taking the exact steps google did. They don't seem to be original about these changes whatsoever, which in addition, is also seeming to create issues with some users. These changes and "new roll-outs" are very concerning and very manipulating by way where it's been explained to us. This new direction they are taking is seeming to be the opposite of what they have been preparing us for. I am highly disappointed in these business practices.
- How much space do you have? We got a similar email but have our current storage level until next October 27th I think, then it gets kicked down to the almost worthless 5tb / year. So basically we have 11 months to migrate everything out.
But we are sub 175tb so maybe it’s a tired thing, or a case by case thing. I had some discussions with DB staff explaining how we used our data etc…- Our e-mail we got put us on notice that our plan would change starting today. They took away 160TB of un-used storage and capped us at what we are currently using for storage, plus a measly +5TB. So, not only does this change remove un-used, already allocated space. It changes your current quota to what your currently "using" , regardless of how much space you have left. This is dirty Dropbox. Not only did you remove the plan, you removed space we had already been allocated.
My dislike for this company is growing.
I'd also like to add that upon checking my space available, it has just started displaying "0 bytes". There are files syncing up but they are being bandwidth restricted and running extremely slow at about 150kb/s. Last night I was just syncing about 50mb/s. Quite a change... 😞
So simply I had my entire business, a video production company, on dropbox. Now because you guys have issues with people overusing it for crypto and whatever else, you are taking it on legitimate business and loyal users like us. My brilliant idea would be to suggest you learn how to deal with your problems yourselves. We are leaving dropbox feeling betrayed and frustrated. Now I'll take hours to download everything and upload into a new service. Incredible how easily you guys threw it all to **bleep**.
I'm starting to lose my mind here too. I thought I was on unlimited plan. Suddenly all the syncing stopped and we had to start downloading stuff out of the Dropbox so my files would sync again. Then I heard I need to pay more for every 1TB.
At the moment random stuff are synced on my several devices and I couldn't work today because we need to get stuff out of Dropbox.
I have been promoting Dropbox for years to everyone I work with. Everything fell apart today.
There is no more unlimited plan and noone was grandfathered into it.
https://blog.dropbox.com/topics/product/updates-to-our-storage-policy-on-dropbox-advanced
Hi
after the implementation of the new plan subjected storage, i lost 10 TB, and for 2 months now, no one can explain to me why i lost the 10 TB
