You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
I received an email this morning about the dreaded 11/27 migrations/transitions. After being told we have a year for larger amounts and five years for smaller amounts exceeding the 5tb/user, I receive a completely different statement. This is very concerning because now, after December 29, 2023, our team has 60 days before dropbox deletes the files in the account.
Has anyone else received this email and could shed some light on the subject? I have documentation of all the conversations that completely misrepresent this new informative email.
We’re providing you with written notice per our contract requirements that your Dropbox Advanced plan will not renew, effective on your next renewal date after December 29, 2023. When this occurs, your team will go into locked state, and you will be able to view but not edit the files and folders in your Dropbox account. Once your team is in locked state, you’ll have 60 days to migrate your data, after which your data will be subject to deletion. We strongly encourage you to transfer your data out of Dropbox before this happens.
Per our previous email communications, in the period leading up to the end of your contract you will be transitioned to Dropbox Advanced’s updated storage policy. This transition will take place on November 27.
- Your price for Advanced will not change, and you will still be able to access your data.
- Under our Advanced plan’s updated storage policy, three active licenses will receive 15TB of storage space shared by the team. Each additional active license will receive 5TB of storage, up to 1,000TB.
- When your team transitions to this new plan, your account will likely be over quota.
Thank you,
The Dropbox team
- Do you have over 1,000TB?
No. I do have a lot, but it's not over 1000tb. It's really odd how they are doing things. Looking at their new updates to release notes though, it appears they are taking the exact steps google did. They don't seem to be original about these changes whatsoever, which in addition, is also seeming to create issues with some users. These changes and "new roll-outs" are very concerning and very manipulating by way where it's been explained to us. This new direction they are taking is seeming to be the opposite of what they have been preparing us for. I am highly disappointed in these business practices.
- How much space do you have? We got a similar email but have our current storage level until next October 27th I think, then it gets kicked down to the almost worthless 5tb / year. So basically we have 11 months to migrate everything out.
But we are sub 175tb so maybe it’s a tired thing, or a case by case thing. I had some discussions with DB staff explaining how we used our data etc…- Our e-mail we got put us on notice that our plan would change starting today. They took away 160TB of un-used storage and capped us at what we are currently using for storage, plus a measly +5TB. So, not only does this change remove un-used, already allocated space. It changes your current quota to what your currently "using" , regardless of how much space you have left. This is dirty Dropbox. Not only did you remove the plan, you removed space we had already been allocated.
My dislike for this company is growing.
I'd also like to add that upon checking my space available, it has just started displaying "0 bytes". There are files syncing up but they are being bandwidth restricted and running extremely slow at about 150kb/s. Last night I was just syncing about 50mb/s. Quite a change... 😞
Hello
we are paying yearly in advance for our Dropbox advanced business plan, where our storage was 64 TB.
After the migration, our storage is 54 TB. Its been two months now, asking about the reasons why we lost the 10 TB, no answer.
its really frustrating, because we are paying in advanced, so we lost 10 TB that we already pay for it.
i appreciate if anyone can explain why we lost the 10 TB
thank you
Yeah they've done the same thing to me. MIgration happened, lost storage, tried to contact support and, despite having written confirmation from Dropbox confirming what my storage would be going forward, Ed from support told me I had been badly informed and closed the ticket after I requested further clarification.
Lovely customer service right there!
Hopefully someone over here will explain why we lost storage.
I have had enough of dropbox's b.s.. They have been lying to us for the last few months. I went through all the proper procedures... the phone call, chat and emails. I have a complete paper trail of everything they are doing that is OPPOSITE of what they have been saying. The story has been changing. I have been addressing this since they rolled out emails with this new change a few months ago. I've posted here a few times in this thread.
I want to follow up with you all. I contacted support, yet again, and was told something completely different this time. I now have been told my contract will not renew at the end of december and I have 60 days until my files are marked for deletion. I contacted support and they promised to get to the bottom of it and email me back with a solution. Low and behold, there was no solution. Here's the response from "Natasha":
Thank you for chatting with Dropbox Support today! This email includes a ticket number for your reference.
I hope my email finds you well.
I've investigated this for you as promised. Dropbox has decided not to renew your contract. I'm afraid I don't have specific details available to me. Apologies for any inconvenience this may cause.
Usually this means either a) you didn’t respond to our Oct 27th email asking you to call us or b) we don't think we can service you effectively going forward
If there is anything else we could assist you with, we're only an email away
Best regards,
NatashaNow, after being told (in writing) that my price wouldn't change and I'd have access to my files for at least a year, they now tell me tough **bleep**. I'm not sure what to do from here besides grab an attorney to see what documentation trumps all others. Whether that be their general TOS, or the documentation from the private emails directly addressed to me. I'll post here if I get a resolution to share with you all.
My understanding on this is, after December, and when it hits your renewal date, the contract and payment with dropbox will not renew. So, as an example, I have an yearly contract which ends in May. So come May, no more payments will be taken from me and I have 60 days to move stuff out.
However this will probably hit hard on those paying monthly.
Again, dropbox will change goalposts again, but that's how I understand it.
It could be that they are moving the goalpost as you mention. Last month they were very clear to me in writing that it didn't matter how much longer the life of the contracts were, it would be a minimum of a year going forward for businesses that had large data sets, and 5 years for those with 35tb or less per user. So if an account had 3 users, they would have up to 105tb between the three of them for 5 years and those with more would have 1 year to move the data out of dropbox.
IDK, it would be a whole lot easier if they were up front with all of us from the start, instead of changing their narrative and involving the middleman to relay it. Even some of the reps admitted they were confused on what was happening. Everything that was explained to me was contradicting each time I spoke to someone.
Has there been any updates on this?
We originally bought this plan because of unlimited space and now it says space is full and we have to pay 10 eur/month for each 1TB. It gets really expensive quickly. Our company has all the workfiles in Dropbox and lot's of coworking with clients.
We have to quickly start finding another solutions for this.Over 90TB self hosted from my POV or up to 300TB TB Hetzner dedicated Server like SX295
Last year, I decided to embark on an ambitious trip, driving a Super Suv around the world and living out of the back of my car. My plan was to document the journey and create a YouTube channel. To keep my content organized and accessible for my editor, I needed a cloud-based file organization system. After researching my options, I found an unlimited storage plan from Dropbox, agreed to all the terms, and started my journey.
Filming and uploading content on the road was far from easy. Many of the countries I visited had horrible internet service. I often had to drive around for hours and hours to find a decent spot, sometimes spending days or sleeping overnight in coworking facilities just to upload my content. Despite these challenges, I managed to accumulate about 16 TB of photos and videos over nine months.
Then, out of nowhere, Dropbox emailed me saying they were no longer honoring the unlimited storage plan and would now charge me for each chunk of new data uploaded(I don't have the exact quote anymore but it was around a few hundred bucks a year for each additional 5tb). I immediately contacted customer service and found out this was a firm new scam policy to screw over existing customers, with no flexibility. They assured me that they would at least refund all the existing customers they were screwing over and that my files would remain on their servers as long as I logged in every six months.
Determined to get my files, I tried downloading my folders, but nothing worked. Every attempt resulted in errors, no matter what device, operating system, or browser I used. Multiple emails to customer service yielded zero help.
With unreliable internet while traveling, I drove to a location with gigabit internet, hoping to download my files. Yet, even with a strong connection, Dropbox's download system kept failing. Their rules state that you can’t download more than 10,000 files or 250 GB at a time, but even when I tried smaller downloads, they failed.
At this point, I regretted not paying Dropbox’s extortion for larger storage, as that's not how I roll. Their lack of support left me feeling scammed and defeated. Now, I have a nine-month gap in my journey’s documentation the proof locked in the gates Dropbox hell, but accessing it is nearly impossible.
Now when I log in I get this message "Your team is in locked state. If still in locked state after August 19, 2024, it’ll be deleted permanently" so I'm not sure what loopholes I might have to jump through to retrieve my files, but I have very low confidence that my files will remain stored on Dropbox as I was quoted by the customer representative.
I must admit, as far as rackets go, this is a pretty good one. I've traveled to some sketchy third-world countries where people are quite clever with their scams. But for a first-world country to use a bait-and-switch at this scale is one of the most clever, albeit scamming and deceptive, practices I've ever seen. I wouldn't be surprised if 90% of their customers paid the extra money because they didn't want the headache of switching to an honest company.
For anyone considering Dropbox for extensive storage needs, beware of potential policy changes and be prepared for possible technical issues. My journey continues, but my trust in Dropbox does not.
