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Cogicom's avatar
Cogicom
Explorer | Level 3
3 months ago

I got an email saying Dropbox is full, but it doesn't look like it is.

Hi  I received an email from Dropbox, warning me that my dropbox is full and that fees are not synchronized anymore.  Yet I only use 76.5 MB out of 2.75GB available.
emails
Storage space
  • Cogicom's avatar
    Cogicom
    Explorer | Level 3
    3 months ago

    When I go to Account/Manage Account, I see Personal Dropbox space Using 76.5 MB of 2.75 GB

    I did not configure Backup

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey Cogicom! Did you receive this email to the same email address you see here? I’m wondering if it could be about a different Dropbox account instead, that’s gone over-quota.

      • Cogicom's avatar
        Cogicom
        Explorer | Level 3
        3 months ago

        Hi Nancy,

        I had indeed the same doubt because I do actually have another account with a Dropbox Plus subscription plan, but this one uses 73.6 GB of 2 TB.

        I confirm that I received the email on this address.

        Could it be something like a link between the two accounts that makes that the space taken by a folder of the “Plus” impacts the “Basic” account? I can't see anything like that but maybe there is a synchronization somewhere. 

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