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32may's avatar
32may
Explorer | Level 4
2 years ago

Refer a friend - Ineligible

I have a problem with my "Refer a friend". I invited and convinced a colleague to use dropbox. Even though he registered and installed dropbox, it did not add the promised 500 MB. It says "Ineligible...
desktop
Referrals
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Ineligible usually means its on a machine that has already had Dropbox installed, or, on the same IP address as one already in use.

 

You could try and contact support at www.dropbox.com/support and see if they can help?

32may's avatar
32may
Explorer | Level 4
2 years ago

I tried contacting support at www.dropbox.com/support but only got a chat with the AI that got stuck in a circle and went nowhere. Where exactly can this be addressed - can I ask for an email to a specific person?

  • loafyloafcakes's avatar
    loafyloafcakes
    New member | Level 2
    2 years ago

    Would very much appreciate some help on this too!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey loafyloafcakes, welcome to our Community! 

       

      I just sent you an email, in order for us to have a closer look into this. 

       

      I'll see you there, thanks! 

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