Forum Discussion

AleksandrMoskalev's avatar
AleksandrMoskalev
Explorer | Level 3
3 years ago
Solved

Space usage is incorrect

Привет всем!   Нужна помощь. В моем дропбоксе уже давно занято по факту 50 мб. Но в аккаунте написано, что занято 3.15 ГБ. Как восстановить справедливость?) --------------------- Hi all!   Help...
Quota
Storage space
  • Hannah's avatar
    Hannah
    3 years ago

    Привет, AleksandrMoskalev, спасибо, что присоединился к нашему сообществу!

     

    Возможно, вы когда-нибудь включали нашу функцию резервного копирования?

     

    Видите ли вы какие-либо резервные копии, занимающие ваше место здесь?

     

    Дайте мне знать, что вы найдете.

     

    ---------

     

    Hey AleksandrMoskalev, thanks for joining our Community!

     

    Did you perhaps enable our backup feature at any point?

     

    Do you see any backups taking up your space here?

     

    Let me know what you find.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi fo2_lejardinhotels, thanks for posting here! 

 

Do you have any Backups enabled?

 

Keep me posted, and we'll take it from there!

fo2_lejardinhotels's avatar
fo2_lejardinhotels
Explorer | Level 3
3 years ago

 

Hi Megan, 

Thanks for replying. We used to have "PC" back up but we deleted it already because it takes too much space. However after deleting it, the spare space is still the same, the storage doesn't count again. Please help us check, thanks!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    How long did you wait after deleting it fo2_lejardinhotels ? For Team users it can take up to 8 hours to recover space. 

     

    You've also posted your SHARED folders page, but, what seems to be using a lot of space is actually your own personal files of 3.3gb - you need to delete those. Anything, at all, that appears at www.dropbox.com/home uses your quota. 

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