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dave99's avatar
dave99
Helpful | Level 6
3 years ago

Space usage is wrong

Hi all,   Any and all help appreciated guys - I've got 109GB of storage of which a 100GB 12 month freebie is about to end. I've had a clear out and on my pc the total file size is now 365MB but d...
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  • dave99's avatar
    dave99
    3 years ago

    Finally resolved - there was a hidden folder I couldn't access without the direct address for it's location. Contents deleted and now my account is reporting the correct usage.

    Thanks everyone here, Jay, Joni and the Dropbox engineers for helping to resolve this.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey dave99, thanks for joining our Community!

 

Would you mind sending us a screenshot of what you see in your Backups page here?

 

Thanks!

dave99's avatar
dave99
Helpful | Level 6
3 years ago

Hi Hannah,

 

Thanks for taking the time to help - here you go

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi dave99, is it possible that the changes you made, have yet to sync to your account online? 

     

    What does your syncing status report? 

    • dave99's avatar
      dave99
      Helpful | Level 6
      3 years ago

      Hi Megan, 

       

      Thanks for the help, I deleted the vast majority of files last week including a backup so it should have had plenty of time to update. I've also been into all 3 of my devices and they're all up to date. All 3 devices report the same 11.7GB used but all 3 only have 365MB of files. The syncing status on my pc says "your files are up to date" and when I go into view sync issues it says "no issues"

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Happy Monday, Dave and thanks for the screenshot and the additional info.

         

        Can we reach out to you via email, so we can investigate on this internally?

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