Forum Discussion

Vinicio's avatar
Vinicio
New member | Level 1
3 months ago
Solved

Storage full message, even though my account doesn't seem to be.

I have an empty drobox folder because it hasn't been used yet but I received the warning "Important Notice: Your Dropbox is full and syncing has stopped. Upgrade to get up to 3TB (3000GB) of space." ...
Dropbox Basic
Storage space
  • Vinicio's avatar
    Vinicio
    3 months ago

    Ciao Megan,

    Sorry but I'm Italian and I have to translate both what I read and what I write. In Arealta I had an active backup of a pen drive, backup activated by mistake. Now I deleted it, but I still see the error message

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey Vinicio, let's jump right into this! 

I'd like for you to try an access your plan page online. What do you see there?

It should specify what's taking up your Dropbox quota. Could it be that you have any active Backups?

Let me know more, and we'll take it from there!

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