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Squigley's avatar
Squigley
Explorer | Level 3
12 months ago

Storage on a family account not full but not allowing me to add files

I am a member of a family account (not the manager) and we have a 2TB plan, the plan has only had 1.1TB of storage used, I am trying to add more files but it is saying I don't have enough space.  ...
Dropbox Family
Quota
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
12 months ago
@Squigley wrote:

I am a member of a family account (not the manager) and we have a 2TB plan, the plan has only had 1.1TB of storage used, I am trying to add more files but it is saying I don't have enough space.

Are you actually a member of the Family plan, or did someone on the Family plan just invite you to join a shared folder? If it's a shared folder, then you don't have access to the 2TB of space in the Family plan. You're still limited to the available space in your own account.

 

What plan does it say you're on when you check your Plan page?

  • Squigley's avatar
    Squigley
    Explorer | Level 3
    12 months ago
    Great point Rich, I have double checked and I am a memeber of the family plan. On the plan page it says my subscription is Dropbox family, then goes on to say the familiy is using 54.83% ofour 2TB. My usage is showing as 1.03Gb files, and 1.14Gb of back ups
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Thanks for letting us know, Squigley.

       

      Can you please send us a screenshot of the error message about not having enough space?

       

      Just make sure to hide any personal info on the screenshot.

      • Squigley's avatar
        Squigley
        Explorer | Level 3
        12 months ago

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