We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Squigley's avatar
Squigley
Explorer | Level 3
12 months ago

Storage on a family account not full but not allowing me to add files

I am a member of a family account (not the manager) and we have a 2TB plan, the plan has only had 1.1TB of storage used, I am trying to add more files but it is saying I don't have enough space.  ...
Dropbox Family
Quota
Storage space
Squigley's avatar
Squigley
Explorer | Level 3
Great point Rich, I have double checked and I am a memeber of the family plan. On the plan page it says my subscription is Dropbox family, then goes on to say the familiy is using 54.83% ofour 2TB. My usage is showing as 1.03Gb files, and 1.14Gb of back ups
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Thanks for letting us know, Squigley.

 

Can you please send us a screenshot of the error message about not having enough space?

 

Just make sure to hide any personal info on the screenshot.

  • Squigley's avatar
    Squigley
    Explorer | Level 3
    12 months ago

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Thanks for that, Squigley, and sorry for jumping in. 

       

      Can you clarify what’s the overall size of the files you’re trying to upload to Dropbox?

      • Squigley's avatar
        Squigley
        Explorer | Level 3
        12 months ago

        I have tried to move 50gb of files from my pc to drop box. But I get a similar issue when trying to move lesser amounts.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!