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Forum Discussion
Storage space error (Sort of solved)
Dropbox keeps telling me I've exceeded my 2GB account.
1) I'm supposed to have 12.25GB,
2) I only show 320MB on my computers,
3) On the web I can't see sizes.
4) No customer service
How is this resolvable?
Partial solution: I thought to check my wife's computer and she exceeded 2GB, but not 12.25GB. Why couldn't Dropbox tell me about this.
I've read that Dropbox is giving up on small timers and going after corporate. Guess it's true.
- Jay
Dropbox Staff
Hi MtnBiker, thanks for bringing this to our attention.
If your machine is showing less data than the site, then you could be using selective sync to prevent entire folders from syncing, or your files are online-only.
According to your quota page, what is the exact amount you're using? A screenshot would be helpful.
Do you have any ongoing computer or external drive backups?
This will help me to assist further!
Remembered to look at iPhone
2040% of 12.25GB is 249.9GB. And I'm only using 153GB on the phone. Amazing.
Screen shot from "iPhone Storage"
Wife's MBP
My MBA is unchanged and MBP is similar in size.
I have TimeMachine backups, but not ongoing, maybe waiting.
Thank you for following up.
PS. My laptops are on Ventura 13.1. Wife's is Catalina. iPhone is up to date.
