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Forum Discussion
Storage space on my device hasn't changed even after using selective sync & online-only.
Hi. I have 1.9TB left of my DB quota.
My computer is out of space (240 out of 245 Gb used) due to the DB folder.
I used BOTH selective sync AND online-only to storage my files in the cloud.
Yet, my computer HD is still out of space. The storage space taken up buy DB has not moved a notch.
I have DB Essential.
It is impossible to speak to a DB customer service rep.
If someone could help out I would appreciate it.
Many thanks.
- Megan
Dropbox Staff
Hey Patricia V.2, I'd be happy to look into this with you!
The first thing we want to check is that the changes you made (making content online-only, and using selective sync) have synced.
Would you be able to check the app's syncing status, and let me know what you find?
If you locate your Dropbox folder, and right click on it in order to check its properties, what do you see there?
Let me know more, and we'll take it from there!
Hello Megan, thank you for your message.
Here goes a snapshot of my DB information.
I am not sure if that is what you were asking.
I look forward to your assistance!
Patricia
- Jay
HI Patricia V.2, the screenshot was to confirm that the size on disk is smaller than it should be. In this case, it looks to be the same, meaning that no files are marked as available online.
Could you attach a screenshot of the Dropbox folder in Finder, showing the sync icons specifically to confirm that they have a cloud icon on them?
