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Forum Discussion
subscription plan
hi! i have problem to access my subscription on other devices. I have Plus - but when i sign up on other computer - it shows me that i am out of free space , like my account is not subscribed to a plan. where could be the problem? thank you
danadkts wrote:
I have Plus - but when i sign up on other computer - it shows me that i am out of free space , like my account is not subscribed to a plan.
What plan does it say you're on when you check your Plan page? If it shows Basic, then the account you're signed in to is a free account. If that's the case and you're paying for a subscription, it's likely for a different account. Use the credit card charge lookup tool to identify the account you're paying for.
- Rich
Super User II
danadkts wrote:
I have Plus - but when i sign up on other computer - it shows me that i am out of free space , like my account is not subscribed to a plan.
What plan does it say you're on when you check your Plan page? If it shows Basic, then the account you're signed in to is a free account. If that's the case and you're paying for a subscription, it's likely for a different account. Use the credit card charge lookup tool to identify the account you're paying for.
Thank you very much! that really helped. That was the exact problem - just one letter in login - two different accounts (which are owned by one person). The other account was with the Plan.
