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Forum Discussion

Scottez's avatar
Scottez
Explorer | Level 4
4 months ago

Why aren't I allowed to get more then 3TB of space on the Dropbox app?

Why aren't i allowed to get more then 3TB of space on the Dropbox app? It tells me to upgrade but keeps taking me to a page where i cant upgrade. Why?

  • Scottez's avatar
    Scottez
    Explorer | Level 4
    Gotcha! Next question. If I got more space from the web version would it still go over to the app? Or I could only use that space from the web? (pc)
    • nicka12's avatar
      nicka12
      Icon for Dropbox Staff rankDropbox Staff

      Yes, if you had a subscription through the web and got more space you would have access to it from the app.

  • nicka12's avatar
    nicka12
    Icon for Dropbox Staff rankDropbox Staff

    Hi Scottez.
    Since you are using the Dropbox mobile app, 3TB is the largest amount of space that is offered for a plan.

    If you sign up for a single seat product on the web you can add more space via a space pack add-on, and more space is also offered via teams products.
    But for the app that is the current max.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    As an individual that is the maximum capacity you can have. 

     

    You would need a different plan, probably with more seats: www.dropbox.com/plans show all available options