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Forum Discussion
Why is Free Storage Space Removed by Dropbox?
I've been reading through some community posts, and a few people have said similar to the following: They have a free account, have storage of over 20GB, but Dropbox has messaged them to say the spa...
Hi RRRarchit, when was the last time you accessed your account? If you're not seeing the referrals on this page, then it means that this specific account never had them, which would indicate that either there was another account, or the original account was deleted and recreated later under the same email.
manngroup, how large is the shared folder you're trying to add to your account? Is it possible that it's greater than your available free quota?
I was getting notifications that my Dropbox was full, but every time I checked my quota on the website, it was not full. Today, I was unable to share a file with someone, and I checked again, and instead of 9.25 GB of space, it said I only have 2 GB, which of course I was way over. I've removed most of my files now, but I want my storage space back. I was an early adopter and referred many users here. How can I get my storage space back?
Thanks
Walter
Dropbox Staff
Dropbox StaffI'm not sure what's going on but I seem to be having the same problem as everyone in this forum. Through referrals, I have had a Dropbox folder of 19GB for some time. Recently I have noticed that I am having storage issues - especially when I am trying to add a Shared folder to which I have been invited. I am being told that I must upgrade my plan. See two screengrabs attached.
I really do not know how to be more clear. The tab says I have 2GB. I had nearly 10 GB several months ago, all of which was from referrals from years ago. I had to remove nearly everything from my dropbox folder to regain any function. This might have happened around the same time I installed a new hard drive on my computer, but that should not have caused this to happen.
How can I regain this lost space?
Thank you
- Jay
Hi RRRarchit, when was the last time you accessed your account? If you're not seeing the referrals on this page, then it means that this specific account never had them, which would indicate that either there was another account, or the original account was deleted and recreated later under the same email.
manngroup, how large is the shared folder you're trying to add to your account? Is it possible that it's greater than your available free quota?
That was it. I had several email addresses associated with the account, so I didn't realize I was creating a new one. Thanks for the help
