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Forum Discussion

MG194's avatar
MG194
Explorer | Level 4
2 years ago

100s of the same 'permission' notifications on my desktop all day long for several months now

Can someone help me stop getting same permission messages from dropbox all day long - no matter what I do they just keep on showing every few min/hours - I want to know what is going on and how to pe...
Desktop
Notifications
Permissions
  • Walter's avatar
    Walter
    2 years ago

    This is a quite outdated version of the app MG194 - could you update to the latest version from this page directly and let us know how it goes? 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for bringing this to our attention, MG194.

 

Can you please send us a screenshot of these pop-up notifications, so we an check this out?

 

Thanks in advance!

MG194's avatar
MG194
Explorer | Level 4
2 years ago

Sure, I can not take screenshot directly from computer because it blurs all the background / blocks all the tools any time I open the notification; however I'm sending you picture that I took with my phone camera.. Thank you for saving my nerves in advance!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi MG194, thanks for the screenshot! 

     

    Can you clarify if you've installed the app with admin privileges? 

     

    Have you allowed for the app to make any necessary changes? Did you choose "yes" or "no" in the above message?

    • MG194's avatar
      MG194
      Explorer | Level 4
      2 years ago

      As far as I know I installed the app with admin privileges - it's so long ago since it started to appear on my desktop and I haven't change anything on my computer before that.. It does not matter whether I choose "yes" or "no" - it just keeps on going again and again...

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        HI there MG194 - sorry to jump in here, but could you clarify your device's exact OS version and the version of the Dropbox desktop app installed there as well?

         

        If you happen to be running any antivirus, firewall or VPN/proxy setting on your computer, could you disable them temporarily to see if that helps? 

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