You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Cyber2022's avatar
Cyber2022
New member | Level 2
3 years ago

cannot click dropbox icon on taskbar

Since updating to latest Window 11 (version:  22H2, OS build: 25227.1000), Dropbox icon at Taskbar cannot click. I tried unstall & re-install the desktop app but it still cannot click. Show as belo...
Desktop
Dropbox Plus
Error Messages
Windows
  • danchitnis's avatar
    danchitnis
    2 years ago

    The problem is now fixed with Windows 11 Insider Preview (10.0.22623.1028). Thanks for your support and follow-up.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi Cyber2022, sorry to hear about this.

 

It seems that you're running a beta version of our desktop app. Could you see if you get any different results on our latest stable version?

 

You can download and install it from this page. Just make sure to toggle off the 'early releases' from your account's settings online first. 

 

Let me know how it goes.

BrunoCarvalho's avatar
BrunoCarvalho
Helpful | Level 5
3 years ago

I got the same problem after install the windows insider build 25227, i have tried the stable and beta versions of dropbox and not work.

To pause dropbox i need to kill on task manager and re-open to sync.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey BrunoCarvalho, I see that in the screenshot the other user posted above, there's a "Moving Dropbox" message, when they hover over the Dropbox icon.

     

    Are you getting the same message? If not, what do you see when you hover over it?

    • BrunoCarvalho's avatar
      BrunoCarvalho
      Helpful | Level 5
      3 years ago

      @Hannah when i hover into dropbox icon i can see the status, but doesnt open the menu.

        

      Updated, syncing and sending 2 files.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the update, Bruno.

         

        Can you please turn off "early releases" in your account settings and reinstall the app, to go back to the stable version and let me know if you see the same status, after the installation is finished?

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