You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Cyber2022's avatar
Cyber2022
New member | Level 2
3 years ago

cannot click dropbox icon on taskbar

Since updating to latest Window 11 (version:  22H2, OS build: 25227.1000), Dropbox icon at Taskbar cannot click. I tried unstall & re-install the desktop app but it still cannot click. Show as belo...
Desktop
Dropbox Plus
Error Messages
Windows
  • danchitnis's avatar
    danchitnis
    2 years ago

    The problem is now fixed with Windows 11 Insider Preview (10.0.22623.1028). Thanks for your support and follow-up.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

HI everyone, do you happen to have any second monitors attached to your devices, or any custom resolution or DPI settings on your devices?

  • David M.293's avatar
    David M.293
    Explorer | Level 4
    3 years ago
    For me, the problem is happening on a Dell XPS 15 with the 4K single display. I believe that Windows 11 has always defaulted to to 250% in settings.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi David M.293, as a test, could you temporarily reduce the size to 100% to see if this helps load the app?

      • David M.293's avatar
        David M.293
        Explorer | Level 4
        3 years ago

        I brought the size down to 100% and even rebooted.  That did not fix it.

  • William Carr's avatar
    William Carr
    Helpful | Level 6
    3 years ago

    I have a Dell desktop Inspiron 3880 on beta channel and a Dell laptop Inspiron 5502 on dev channel.  I am also showing the red badge with a 1 and Dropbox version 161.3.4836.

    • William Carr's avatar
      William Carr
      Helpful | Level 6
      3 years ago

      I have not been able to get the system tray  dropbox icon to work for several days.  For some unknown reason it started to work again on my laptop. It is version 161.3.4890 Beta version.  So I found the download by searching dropbox version 161.3.4890, uninstalled dropbox on my desktop and then installed this beta version and it worked.  Don't know how long it will last, think the real problem is with the windows 11 updates.  Give it a try.

      • William Carr's avatar
        William Carr
        Helpful | Level 6
        3 years ago

        William Carr again.  I did have something happen right before the system tray icon started to work again.  Got an update on Power Toys to v0.64.1.  Do not know if this had anything to do with it or not.

  • Blaine Z.'s avatar
    Blaine Z.
    Explorer | Level 3
    3 years ago

    I have a 2nd monitor attached.  It is via the HDMI port. 

    • Blaine Z.'s avatar
      Blaine Z.
      Explorer | Level 3
      3 years ago

      Is there any update from Dropbox side on this?  This is a major inconvenience I would like to rectify ASAP.  Thanks,

      • crisorlandobr's avatar
        crisorlandobr
        Explorer | Level 4
        3 years ago

        Again, no answer from devs or official support

         

         

        So: If dropbox does not fix this, I will move to onedrive 

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