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Forum Discussion
cannot click dropbox icon on taskbar
Since updating to latest Window 11 (version: 22H2, OS build: 25227.1000), Dropbox icon at Taskbar cannot click. I tried unstall & re-install the desktop app but it still cannot click. Show as belo...
The problem is now fixed with Windows 11 Insider Preview (10.0.22623.1028). Thanks for your support and follow-up.
I have Windows 11 Beta channel, and my Dropbox icon in the tray has frozen, not responding to either left-click or right-click. I restarted Windows and reinstalled Dropbox, but it had no impact. The app itself is working and syncing, but the pop-up menu cannot be invoked, which makes it very difficult to work with. I don't think a Windows update has been pushed recently, and this has happened in the past 24h or so. Other icons, including Dropbox Capture, seem to be working as usual.
Megan
Dropbox Staff
Dropbox StaffHi danchitnis, welcome to our Community!
Odd behavior indeed. I would like for you to hover your mouse over your Dropbox icon, next to your WiFi, and let me know what the status and version of the app is.
Let's check if you're using the stable, or beta version of our app. If you notice the same thing happening, can you send me a few screenshots too?
Thanks a bunch!
Hello, Please see the attached screenshot.
- Megan
Hi danchitnis, what happens if you press down Ctrl and then click on the icon? Does that work, by any chance?
Holding Ctrl has no impact. No response with either right-click or left-click.
- Personally I was using this version earlier, didn't have the icon problem, but thumbnails weren't displayed properly.
Then I tried to install the beta version https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-162-3-5408/td-p/637747
These problems didn't appear again for now.
