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Forum Discussion

Paul Lindquist's avatar
Paul Lindquist
Explorer | Level 3
2 years ago

Can't find my business files on desktop app

I have  a personal Dropbox account as well as a business account. Through the web interface, I can access files from both accounts, but from the Desktop app in Windows File Explorer, I can only acces...
Desktop
dropbox business
Multiple Accounts
Setting up the apps
CammryL's avatar
CammryL
New member | Level 2
11 months ago

Hi. I'm having this same problem. 

However, my accounts ARE linked. I have access only to my personal folder on my desktop and none of the business files. Do I have to be the account manager on the business account or how does that work?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey CammryL - sorry to hear about this.

     

    Could you clarify what Dropbox plan  you are on your business account?

     

    Do you see the option to connect another account in the app's preferences under the Account tab? 

    • CammryL's avatar
      CammryL
      New member | Level 2
      11 months ago

      Hi Walter. 

      It appears I'm on a Business Trial Plan. 10 TB. Will that affect my ability to access my folders from my desktop?

      As I stated earlier, my accounts are already linked.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hi from me too, CammryL. Did you follow Walter’s suggestion to visit your desktop app preferences > Account tab? Do you see the option to log in to your second Dropbox account there?

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