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smithbjames1's avatar
smithbjames1
New member | Level 2
9 years ago
Solved

Can't get rid of tip "bubbles"

I'm loving Dropbox Paper, but just a few days ago little blue tip bubbles started showing up in my document. When I hover over them, I can read the associated tip, but after reading and closing the tip box, the bubbles themselves won't disappear. Is this a known bug? Or am I doing something wrong?

 

  • Hi James,

     

    Can you please try accessing Paper using another browser?

     

    If that doesn't fix the way Paper behaves, please go to www.dropbox.com/support and submit a ticket request so that our support team can investigate what is causing the issue. Once you do, please let us know here with the ticket number ID. 

     

    Thanks!

  • tregehr's avatar
    tregehr
    New member | Level 2
    I'd LOVE to get rid of the blue tip bubbles... love it
  • COT's avatar
    COT
    Helpful | Level 5
    OMG - Theses have been driving me crazy. Opening a ticket with support as I can't figure out why there is no answer.
  • Zed's avatar
    Zed
    Icon for Dropbox Staff rankDropbox Staff

    Hi James,

     

    Can you please try accessing Paper using another browser?

     

    If that doesn't fix the way Paper behaves, please go to www.dropbox.com/support and submit a ticket request so that our support team can investigate what is causing the issue. Once you do, please let us know here with the ticket number ID. 

     

    Thanks!

    • COT's avatar
      COT
      Helpful | Level 5

      Where in "another browser" would you suggest we turn these off?

       

      I have acessed paper in Chrome and Safari..... same issue.

       

      I have submitted a ticket to support.

    • Athamas's avatar
      Athamas
      New member | Level 2

      I have tried in Chrome and Edge, are you telling me they are not supported? The blue tip circles just will not go away no matte what.

      Not even blocking them with an ADblocker.

      • mannhands's avatar
        mannhands
        Explorer | Level 4

        This is a serious downfall. Just turn the bubbles off! SO annoying!

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