Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆
Forum Discussion
Solved
Can't log in on Windows app after updating to v217
When I try to log in from the app, it opens Chrome, goes through several weird screens not related to logging in at all, then goes back to the app, shows this https://i.imgur.com/09NwVfY.png screen for some time, then the app crashes. I tried ~10 times...
Early access was off, but v217 was installed by winget:
winget upgrade --id "Dropbox.Dropbox" --source winget Found Dropbox [Dropbox.Dropbox] Version 217.3.4243I managed to make it work again, but only after fully uninstalling and cleaning Registry per https://help.dropbox.com/installs/advanced-reinstall and then installing v216 manually.
- Hannah
Dropbox Staff
Thanks for bringing this to our attention, awijas.
Can you please attach your screenshot to your next reply from the camera icon under the reply box?
Also, you mentioned that this started happening after updating to v217, so it seems that you're using the beta version of the app.
Can you switch to the stable version, to see if that helps?
You can do so, by turning off "early releases'" in your account settings and then simply reinstalling the app.
Keep me posted with the results.
Early access was off, but v217 was installed by winget:
winget upgrade --id "Dropbox.Dropbox" --source winget Found Dropbox [Dropbox.Dropbox] Version 217.3.4243I managed to make it work again, but only after fully uninstalling and cleaning Registry per https://help.dropbox.com/installs/advanced-reinstall and then installing v216 manually.
