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Forum Discussion
Can't login on my phone
Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message....
Solved it myself.
I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.
Jay
Dropbox Staff
Dropbox StaffHi Unstable_rat, could you try resetting your password and then attempt to login again on your mobile device?
Did that mutilpe times as well, no solution.
- Rich
Super User II
Unstable_rat wrote:
Did that mutilpe times as well, no solution.If you haven't exceeded your device limit (three), try to uninstall and reinstall the Dropbox app. Restart your phone in between the uninstall and reinstall.
Did that, cleared all data after removing the app and restarted, reinstalled, and still the same.
- Jay
In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
