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Roman Andor Krotil's avatar
Roman Andor Krotil
Explorer | Level 3
2 years ago

Can't move the dropbox folder; stuck in user mode (C) (Windows)

Hey guys,   I thought I'd give it a shot and ask the community about this since the support just told me things I had already found on the internet that did not work for me. Yesterday I replaced ...
Desktop
Folders
Install
Organize
Setting up the apps
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting on our forum, @Roman Andor Krotil! 

 

If you prefer talking to a German-speaking member of our Community, you can also post this here. 

 

Other than that, can you let me know a bit more about your hard drive's setup? I understand that it's an internal drive on your computer and not an external one, correct?

 

Did you set it up exactly the same way as before? 

 

If you can also send me a screenshot of what you see when going to your "Advanced settings" link, that'd be great. 

 

Let me know when you're ready.

Roman Andor Krotil's avatar
Roman Andor Krotil
Explorer | Level 3
2 years ago

Hey Nancy, thanks for getting back to me. It might be easier to get the issue sorted in English.

I'd like to transfer the Dropbox files to one of my internal drives but that's already a step too far because none of my internal drives actually show up in the first place. In Advanced Settings I can only choose my user profile and any folder attributed to it (desktop, pictures, documents, etc) during the installation process. Once the app is installed, navigating to settings and clicking on "move" the result will be the same: I just have my user profile to choose from and no other hard drive whatsoever.

I've never had any problems like this with any other application.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Roman Andor Krotil - sorry to jump in here. 

     

    Could you try unplugging your external drive and re-plugging it to your computer?

     

    If you do and the issue persists, please send us a screenshot of the options you get when you follow these steps. 

    • Roman Andor Krotil's avatar
      Roman Andor Krotil
      Explorer | Level 3
      2 years ago

      Hey Walter,

       

      I probably wasn't clear enough: I'm talking about an internal drive, not an external one. I've got several partitions on my computer and they all work fine but neither won't show up as paths to choose from during the installation process nor after it.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the clarification Roman Andor Krotil - much appreciated.

         

        May we reach out via email to have a further look internally at this point? 

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