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Forum Discussion
Can't open the Dropbox app after the user folder name changed
Migrated user from AD to Entra ID, the user folder name changed, now it says "Couldn't start Dropbox" and I can't open the settings to make changes. Tried uninstalling and reinstalling the app, but t...
Thanks for this, alizahir.
Can you perform a more advanced reinstall of the app and let me know what happens?
Hannah
Dropbox Staff
Dropbox StaffHey alizahir, thanks for reaching out to us.
At the bottom of the error message window, there is a link to a .txt file with a full log of the error.
Can you copy the error log in your next reply or send us a screenshot, so we can take a closer look?
Thanks!
bn.BUILD_KEY: Dropbox
bn.VERSION: 203.4.4857
bn.constants.WINDOWS_SHELL_EXT_VERSION: 75
bn.is_frozen: True
machine_id: db190a86-cf95-4d35-a020-88ec424f5d8a
pid: 17104
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\joseph\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\joseph\\AppData\\Local\\Dropbox\\instance1'
not found
parent not found
dropbox_path: None
not found
parent not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\203.4.4857\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\203.4.4857\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\JOSEPH~1\AppData\Local\Temp
TEMP: C:\Users\JOSEPH~1\AppData\Local\Temp
tempdir: 'C:\\Users\\JOSEPH~1\\AppData\\Local\\Temp'
real_path='C:\\Users\\JosephMontoya\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 8178, in main_startup
File "desktop/dropbox/client/main.py", line 2660, in initialize
File "desktop/dropbox/client/main.py", line 1693, in startup_low
File "desktop/dropbox/client/main.py", line 1308, in safe_makedirs
File "desktop/dropbox/fsutil.py", line 709, in safe_makedirs
File "desktop/dropbox/overrides.py", line 241, in makedirs
File "desktop/dropbox/overrides.py", line 241, in makedirs
File "desktop/dropbox/overrides.py", line 241, in makedirs
[Previous line repeated 1 more time]
File "desktop/dropbox/overrides.py", line 254, in makedirs
PermissionError: [WinError 5] Access is denied: 'C:\\Users\\joseph'- Hannah
Thanks for this, alizahir.
Can you perform a more advanced reinstall of the app and let me know what happens?
that did the trick, thank you.
