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alizahir's avatar
alizahir
New member | Level 2
7 months ago
Solved

Can't open the Dropbox app after the user folder name changed

Migrated user from AD to Entra ID, the user folder name changed, now it says "Couldn't start Dropbox" and I can't open the settings to make changes. Tried uninstalling and reinstalling the app, but t...
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  • Hannah's avatar
    Hannah
    7 months ago

    Thanks for this, alizahir.

     

    Can you perform a more advanced reinstall of the app and let me know what happens?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Thanks for this, alizahir.

 

Can you perform a more advanced reinstall of the app and let me know what happens?

alizahir's avatar
alizahir
New member | Level 2
7 months ago

that did the trick, thank you.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Happy to hear that, alizahir!

     

    If you need anything else, let us know.

     

    Have a great day!

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