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Yendi's avatar
Yendi
Explorer | Level 3
7 months ago

Can't update to File Provider on Mac OS: some file types not supported.

I'm seeing in the Preferences -> Sync that I cannot use Dropbox for macOS on FIle Provider on one of my computers.  I'm trying to figure out why it works on some computers and not others.

 

The message says: 

Following the "Learn more" link leads me to an article that points out that Photos libraries, Final Cut projects and Logic Pro projects can't be synced with File Provider.

 

But, I don't think I have any of those.  The closest I come is a directory named "Photos" but it is not a Photos Library.  

Also, that directory appears on other computers with very similar specs (OS, architecture) to the machine in question.  But, those computers use File Provider just fine.

 

Any hints?  How can I determine which files it is complaining about?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Yendi, thanks for bringing this to our attention.

     

    What is the exact version of Mac OS and the Dropbox desktop application on your device?

     

    This will help me to assist further!

    • Yendi's avatar
      Yendi
      Explorer | Level 3

      Thanks, @Jay!

      I’m using Dropbox v197.4.7571 and macOS Sonoma 14.4.1

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey Yendi, sorry to jump in here.

         

        What is the location of your Dropbox folder at the moment?

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