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Forum Discussion

organik's avatar
organik
Helpful | Level 6
2 years ago

Can't update to file provider version

M2 MacBook Air Sonoma 14.1   Dropbox asks about the update, I start the process.  When it gets to the "give dropbox permissions" part, dropbox already has permissions set, I click OK...dropbox im...
Desktop
Install
Mac
Setting up the apps
upgrades
  • organik's avatar
    organik
    2 years ago
    I realized there was already a Dropbox folder in CloudStorage, so I deleted that and tried the install again. It worked, no crash. Everything working fine now. I know old Dropbox would warn and rename existing folders, this version crashes.
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey organik, thanks for bringing this to our attention.

 

If you go through the app's preferences and check the sync tab, what's the location of your Dropbox folder?

 

And if you hover over your Dropbox icon, which version do you have installed?

 

Let me know and we'll go from there.

organik's avatar
organik
Helpful | Level 6
2 years ago

Dropbox is located in my home folder.

 

Installed version is 187.2.4544

 

Thanks for your help.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the update, organik.

     

    Can you also confirm that Dropbox has full disk access? Is that already done?

    • organik's avatar
      organik
      Helpful | Level 6
      2 years ago

      Dropbox does have full disk access.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the confirmation, organik.

         

        Would you mind switching off the "early releases" option here and then reinstalling the app through this link?

         

        Let me know how it goes.

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