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organik's avatar
organik
Helpful | Level 6
2 years ago

Can't update to file provider version

M2 MacBook Air Sonoma 14.1   Dropbox asks about the update, I start the process.  When it gets to the "give dropbox permissions" part, dropbox already has permissions set, I click OK...dropbox im...
desktop
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Mac
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  • organik's avatar
    organik
    2 years ago
    I realized there was already a Dropbox folder in CloudStorage, so I deleted that and tried the install again. It worked, no crash. Everything working fine now. I know old Dropbox would warn and rename existing folders, this version crashes.
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for the confirmation, organik.

 

Would you mind switching off the "early releases" option here and then reinstalling the app through this link?

 

Let me know how it goes.

organik's avatar
organik
Helpful | Level 6
2 years ago
I realized there was already a Dropbox folder in CloudStorage, so I deleted that and tried the install again. It worked, no crash. Everything working fine now. I know old Dropbox would warn and rename existing folders, this version crashes.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for keeping us in the loop, organik, we really appreciate it.

     

    I'm happy to see that your issue is now resolved.

     

    If you need anything else, please let us know.

  • user19876345's avatar
    user19876345
    New member | Level 2
    2 years ago

    I was having this exact same issue and this solved it. Need to destroy the existing dropbox folder in cloudstorage. For those who don't know, it is found in user/username/library/cloudstorage - but note that the library folder for a user is hidden by default on Macs so you need to show all folders (command + shift + . (period)) to see it. 

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