We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

astronomik77's avatar
astronomik77
Helpful | Level 6
2 years ago

'Couldn't complete sign in. Please try again.' error on desktop app

Hi, just tried to install Dropbox app on Windows 10 Home. I cannot even get to a window to enter username and password of the Dropbox app. How to solve it?

Desktop
Setting up the apps
Windows
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for bringing this to our attention, astronomik77.

       

      Can you temporarily disable any security apps you may possibly have, like an antivirus, VPN, firewall etc., to see if that helps?

       

      Also, if you're on a Basic free account, make sure that you have less than 3 devices linked to your account already, in order to sign in to this one.

       

      Let me know how it goes!

      • astronomik77's avatar
        astronomik77
        Helpful | Level 6
        2 years ago

        I have no VPN, turned the firewall off, antivirus off. Still not working out

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!