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Forum Discussion
Couldn't Start Dropbox - macOS Monterey
After installing the new macOS Monterey I am getting the below error
Couldn't start Dropbox
This is usually because of a permissions error. Storing your home folder on a network share can also c...
Hi everyone, with the macOS Monterey update (macOS 12.0 and above), some stricter permissions have been enforced by Apple which have probably led to the issue you are experiencing.
The following steps should help to resolve this behavior:
- Click on the Apple icon in the top left hand corner of your screen
- Select "System Preferences..."
- Then "Security & Privacy"
- Select the Privacy tab
- Select "Full Disk Access"
- Under Dropbox, ensure that all the folders are checked. (To make changes, you will need to click on the lock icon, and enter your macOS password)
- Repeat these steps under 'Files and Folders' and 'Accessibility'
- Once you've completed this, please attempt to restart the Dropbox desktop app
If need be, a reboot of the Mac itself would also help.
Glad that worked for you!
Jay
Dropbox Staff
Dropbox StaffHi everyone, with the macOS Monterey update (macOS 12.0 and above), some stricter permissions have been enforced by Apple which have probably led to the issue you are experiencing.
The following steps should help to resolve this behavior:
- Click on the Apple icon in the top left hand corner of your screen
- Select "System Preferences..."
- Then "Security & Privacy"
- Select the Privacy tab
- Select "Full Disk Access"
- Under Dropbox, ensure that all the folders are checked. (To make changes, you will need to click on the lock icon, and enter your macOS password)
- Repeat these steps under 'Files and Folders' and 'Accessibility'
- Once you've completed this, please attempt to restart the Dropbox desktop app
If need be, a reboot of the Mac itself would also help.
I think I answered my own question.
Solution 1-I was only able to change the settings in "files and folders" if I unchecked permissions for "full disc access". Changed order pf instructions and changed settings in "files and folders" first after unchecking "full disc access". My assumption is that if you give permission for "full disc access" that probably gives permission for "files and folders" as well, so he additional instruction may be superfluous.
Solution 2-On a Mac forum, the instructions are to give permission for "full disc access" and "files and folders" and "accessibility" are not mentioned in the instructions. Tried it and it worked as well.
worked for me! Thank you. Turned out that Dropbox was not selected under the Privacy>Full Disk Access selection. This saved me a huge amount of time.
I am having this issue. I cannot even get the icon to stay in my menu bar, so I cannot follow some of the troubleshooting tips mentioned on other threads. I am not an advanced user so do not know how to do a lot of the advanced steps that I see. Could somebody walk me through what I need to do to get this working, please? Thanks,
Jon
Let me add some later info. I told Duck DuckGo to find me a Dropbox download site; it found yours and I downloaded the app installer. The installer ran without complaint and left the Dropbox app inside the Applications folder. It opened but would not sync. I adjusted permissions using info acquired here, but also found an "error" indicating I was required to upgrade if I wanted to sync among more than 3 devices. That puzzled me until I figured out that though I'd already wiped my old Intel MacBook, Dropbox thought it was still alive, so I now had four devices. Just a little poking around found a device list in Dropbox, where I could check (or uncheck) a box and remove the old computer from the sync list, making Dropbox happy again. Whew.
I followed these instructions to the letter by doing this:
Preferences > Security and Privacy > Accessibility, Full Disc Access, Files and Folders and made sure that all are set to Full disc access or all folders are selected. I have rebooted my computer after making those changes.
No effect. Still get same issue with the pop-up error with link to error code.
Thank you this solution worked perfectly!
Following these permissions settings fixes from Jay did the trick for me!
Thank you - that worked.
For me this worked like a charm, thanks a lot!!
Thank you very much!
I've also learned something about the Apple Security system.
