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leahvangelia's avatar
leahvangelia
New member | Level 2
10 months ago
Solved

'Couldn't start Dropbox' message in Windows. OperationalError.

Hi,  When accessing a shared folder in dropbox, I noticed that it hasn't updated and saw that the app hadn't started at all. Then I tried to open the desktop app and the message "Couldn't start dro...
desktop
Error Messages
Install
Setting up the apps
Windows
  • Megan's avatar
    Megan
    10 months ago

    Hi leahvangelia, let's see what we can find together! 

     

    My colleague posted the relevant steps, in order to remedy this here. Would you mind giving this a go, and then update me on the results? 

     

    Thanks a bunch!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi leahvangelia, let's see what we can find together! 

 

My colleague posted the relevant steps, in order to remedy this here. Would you mind giving this a go, and then update me on the results? 

 

Thanks a bunch!

  • leahvangelia's avatar
    leahvangelia
    New member | Level 2
    10 months ago

    Hi Megan, 

    Thanks for you response. After re-installing the the app, the problem seems to be solved. 

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Awesome news leahvangelia! 

       

      Happy to see that your issue is now resolved! If you need anything else, we'll be one post away. 🤗

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