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leahvangelia's avatar
leahvangelia
New member | Level 2
7 months ago

'Couldn't start Dropbox' message in Windows. OperationalError.

Hi,  When accessing a shared folder in dropbox, I noticed that it hasn't updated and saw that the app hadn't started at all. Then I tried to open the desktop app and the message "Couldn't start dro...
Desktop
Error Messages
Install
Setting up the apps
Windows
  • Megan's avatar
    Megan
    7 months ago

    Hi leahvangelia, let's see what we can find together! 

     

    My colleague posted the relevant steps, in order to remedy this here. Would you mind giving this a go, and then update me on the results? 

     

    Thanks a bunch!

leahvangelia's avatar
leahvangelia
New member | Level 2

Hi Megan, 

Thanks for you response. After re-installing the the app, the problem seems to be solved. 

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Awesome news leahvangelia! 

 

Happy to see that your issue is now resolved! If you need anything else, we'll be one post away. 🤗

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