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Forum Discussion

Daniel K.13's avatar
Daniel K.13
Explorer | Level 4
3 years ago

DB Passwords not working

hi,   I have trouble with Dropbox Passwords these days, whenever I access it, I get a blank page.. is it currently not working? or is a paid feature now?   I don't mind paying for Dropbox, if it...
Dropbox Passwords
Setting up the apps
tsquared2002's avatar
tsquared2002
New member | Level 2

locked out of chrome extension that contains a new password that the extension created.

 

When I  try opening the extension it states it will send the verification code.

 

I got one it in an email along with a box that ask if I signed in. When I select the box a new window opens and states I am verified.

 

I go to the extension manager and it states it needs to send a code again. 

 

I am stuck in a loop. I still cannot access password extension

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi tsquared2002, I'd be happy to look into this for you! 

 

Could you send me some screenshots (without disclosing any personal info) that describe, and show the behavior you mentioned? 

 

Also, have you tried to clear your browser's cookies and cache at all or try another WiFi network or doing this via cellular data?

 

Let me know more!

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