Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Gio's avatar
Gio
Explorer | Level 3
2 years ago
Solved

Desktop app download failure

Hi, I just received a new iMac with Ventura 13.4. I transfered my MacBookAir (Catalina 10.15.7). When I try to launch the DropBox app, it does not work. So, I tried to download it again from https...
desktop
Download
Install
Setting up the apps
  • Dianne Patterson's avatar
    Dianne Patterson
    2 years ago

    So, I tried the link the other user supplied: Dropbox 176.4.5108.dmg and it installed correctly on Ventura 13.4!

    Previously I had downloaded Dropbox 168.4.4802.arm64.dmg (fail) and DropboxInstaller.dmg (fail).

    Yay!

     

Jame8345's avatar
Jame8345
New member | Level 2
2 years ago

I think it might be due to Dropbox not syncing Windows 10. You can try excluding Dropbox from data enforcement prevention. Unlink and then re-link your PC/Laptop to Dropbox. Or you can delete to download again. Hope it works.  donkey kong

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!