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Forum Discussion
Unable to download desktop app
macOS Ventura 13.0
I had trouble syncing, so I deleted the app and the DB folder.
Now I can't download the desktop app. On Safari I go to https://www.dropbox.com/downloading the download doesn't start, even when I click on restart the download. On Firefox I have multiple failed attempts to download Dropboxinstaller.dmg
I'm running a MacPro (2019) with Ventura 13.0.1 (22A400).
I now understand much more. Dropbox offered me the option of backing up my Desktop, Downloads, and Documents folders. I had accepted this option. In trying to fix a sync problem, I deleted Dropbox with the intention of reinstalling. That left the three folders as aliases pointing to an unknown location. This is why I couldn't download. That's a relatively minor difficulty: you tell Safari to use a different folder for downloads.
I solved the problem by creating a new user, installing Dropbox and not taking the options mentioned earlier. I think sync is now working. Time will tell.
Dropbox cost me days of work, and I'm angry.
Problem persists when I try the offline installer on Safari before or after clearing caches, or using a Private window
The problem is much bigger. I just got off the phone with Apple. It turns out that this is an issue known to Apple. Apparently Dropbox Computer Backup has locked the Desktop, Downloads, and Dropbox folders. I see locked aliases, and can't tell where they're pointing. Presumably I can't download the current version of DB because the Downloads folder is not available.
