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RonNL60's avatar
RonNL60
New member | Level 1
13 days ago

Desktop app: no internet connection/ can't connect on Windows device.

I became aware that my Dropbox app stopped synchronizing two days ago. After trying several things I did an advanced de-install. Then installing again with the 'offline installer'. The normal one d...
Desktop
Setting up the apps
Windows
RonNL60's avatar
RonNL60
New member | Level 1

Hi Megan,

I can access the normal Dropbox site in my browser. Also the dropbox app on my smartphone is working. Only the Dropbox app on my Windows 11 desktop can't make a connection.

I did the following tests / checks:

  • (Temporarily) turn off the Windows Defender Firewall.
  • Dropbox is an allowed application to communicate via the firewall.
  • Automatic proxyconfiguration: off
  • Manual proxyconfiguration - proxyserver: off

The problem started about now three days ago, regarding the timestamp of the synchronized files. No changes were made at my computer in that period.

As mentioned I removed the previous app on my computer. Again installing didn't work. Mentioned error "no internet connection".
I was able to install the app with the file "Dropbox 211.4.6008 Offline Installer.x64.exe". But alas, again the earlier mentioned error.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
11 days ago

Hey RonNL60, let's try one more thing.

Would you mind removing your device from the Security page online, uninstall the app one more time and then reboot your computer. 

While you do that, make sure to temporarily disable the Windows Defender Firewall, and then reinstall the app using the offline installer that can be found here.

  • RonNL60's avatar
    RonNL60
    New member | Level 1
    11 days ago

    Hi Megan,

    I followed your instructions:

    • removed my device on the security page,
    • uninstalled the app,
    • reboot my computer,
    • turned off my firewall,
    • installed the app with the offline installer.

    The app is installed, but with the same result: the error that no connection could be made with the internet.

    Translation from Dutch to English:
    No internet connection
    Your computer is offline. Check your network connections.

    I waited for about 15 minutes and only then turned my firewall on.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      11 days ago

      If you create a new user profile on your computer, do you notice the same issue there RonNL60? 

      • RonNL60's avatar
        RonNL60
        New member | Level 1
        10 days ago

        I created a new, local, account. From within this account I started the Dropbox app. Unfortunately again the error "no internet connection".

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