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Solved
Desktop App on Mac Sonoma 14 will not open even after reinstall
The desktop app on my Mac won't open. I uninstalled Dropbox and reinstalled it and still get the following message which I can see outlines a problem but as I don't know how to solve it doesn't reall...
Hi WriterGirl, thanks for posting on the Community!
When saying that you reinstalled the Dropbox app on your device, did you perform an advanced reinstall by any chance?
I’d also like you to take a look at this thread and let me know if it helps with your issue, as the OP was seeing a similar error to yours.
Let me know how it goes.
Jay
Dropbox Staff
Dropbox StaffDo you have the bottom half of the log, as this will help determine where the error lies?
bn.BUILD_KEY: Dropbox
bn.VERSION: 197.4.7571
bn.constants.WINDOWS_SHELL_EXT_VERSION: 71
bn.is_frozen: True
machine_id: 2e462014-f357-59e1-9375-29c49f048e25
pid: 64567
ppid: 1
uid: 504
user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=504, pw_gid=20, pw_gecos='***, pw_dir='/Users/***', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=504, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/bash')
euid: 504
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/sheila'
appdata: '/Users/***/.dropbox/instance2'
real_path='/Users/***/.dropbox/instance2'
mode=0o40700 uid=504 gid=20
parent mode=0o40755 uid=504 gid=20
dropbox_path: '/Users/sheila/Dropbox'
real_path='/Users/***/Dropbox'
mode=0o40700 uid=504 gid=20
parent mode=0o40755 uid=504 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=504 gid=20
parent mode=0o40755 uid=504 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/t4/3wkj5dvn45q82mc3wd8c35rw0000gr/T'
real_path='/private/var/folders/t4/3wkj5dvn45q82mc3wd8c35rw0000gr/T'
mode=0o40700 uid=504 gid=20
parent mode=0o40755 uid=504 gid=20
Traceback (most recent call last):
File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 886, in wrapper
File "desktop/dropbox/client/main.py", line 6817, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6280, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 6201, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 285, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 240, in __init__
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__
File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"
Sorry I didn't realise it was truncated. Thanks again. WG
- Jay
Do the advanced reinstallation steps not work for your device?
Hi Jay
I had to do it twice (I think that happened the last time too so I've made a note for future reference) but now it's installed.
Thank you
WG
