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Forum Discussion
Desktop app won't open in Mac Big Sur, stuck on "starting".
I never had a problem before. The desktop app now gets stuck while opening. I wiped all related files from the app and reinstalled. No change. I made sure I had nothing blocked from internet access, ...
Megan
Dropbox Staff
Dropbox StaffHi Sheldon L, thanks for bringing this to our attention.
Could you confirm the version of the Dropbox desktop application you're running? You can do this by hovering your mouse over the Dropbox icon in the system tray or menu bar.
Also, Is there a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains?
I'll be waiting for your reply!
I don't use a proxy, turned off VPN, don't use a firewall, disabled my security software, and haven't changed my ISP/router. Everything was working fine a few weeks ago when I last used it (and always has been). Does the latest version work with Big Sur 11.7.10? After download and reinstall (today) I'm clearly using the latest version.
- Jay
Hi Sheldon L, the Dropbox desktop application should still be compatible with your OS at this time.
How long have you kept the app running to see if it gets past the 'Starting' stage?
I left the app running up to an hour. It never started. I've always had my app set to automatically upgrade. What has changed in the last month? Is there a previous version I could try?
- Jay
Thanks for the report. We're currently experiencing issues with the Dropbox desktop application, and are working on a fix at this time.
