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Forum Discussion

Mark G.16's avatar
Mark G.16
Explorer | Level 4
2 years ago
Solved

Desktop App won't start any more

My Desktop app will no longer start. I get this error window. The app still starts on my laptop, and the web version of dropbox works. I recently deleted some folders/files from my folder location to...
desktop
Error Messages
Windows
  • Megan's avatar
    Megan
    2 years ago

    Hi jigsaw83, I checked, and it seems you were using a beta version of our app.

     

    Can you try to switch to a stable one, and check how things go? You can do this by accessing your account settings on the Dropbox website and turn Early releases off. 

     

    Once that is done, feel free to re-install the app. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the additional info and the error log, Mark G.16.

 

Can you try performing an advanced reinstall of the app? That should resolve this issue for good.

yutsunhsieh's avatar
yutsunhsieh
Explorer | Level 4
2 years ago

The advanced reinstall does not solve the problem.

Desktop APP works only for the first time right after installation.

After rebooting the system, the same issue occurred again.

I have tried more than three times of advanced reinstall.

The error log is almost identical to the log that the other user posted.

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