You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

geoffwales's avatar
geoffwales
Explorer | Level 4
2 years ago

Downgraded Dropbox to basic and accidentally deleted entire Dropbox folder from my D Drive

I thought it was a full backup, not the actual folder. I see all the files (580GB) on Dropbox online. Can I download the whole lot in one go?

 

Are they safe or will Dropbox delete them forever? I now have no access to live chat...

  • Dondon1975's avatar
    Dondon1975
    Helpful | Level 6

    Clerer...but not clear!!

     

    Clearly written..nancy!.. But if the thing says location back ups....and there only show In drop box??wa t the eck????..im..more confused!!!...how do I 

     

    Why wd.ya want it not On backup? I thought it was the back up

     

    I'm confuzzzzed..n.worried.my work.stuff.o.mmmyyyyyyy

  • Dondon1975's avatar
    Dondon1975
    Helpful | Level 6

    Still don't know wa t to do but trryyin.folks..megan.n.all...!!...thanks.plzzzz.help!.tbanks.

     

    Donna

  • Dondon1975's avatar
    Dondon1975
    Helpful | Level 6

    Hi.how do I sort out my folders..I ha e a back up on griends.old.lap.top..it's mixed some hers in..but.still go most files!! Still thrr.old computer stuff. Some saved by dropbox..not aww.it I vcsnn.work!it!!.greeetingzzz!..So I don't at ..does stuff stay..foteer..in.dropbox!?.can I synch my Google stugg.. Microsoft.vidz.pisetc..to fropbox..then !take a stick?? Or catd??..org can I help! Thanks! Donna..

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey there, Dondon1975, I hope you're doing well!

       

      If I understand the situation correctly, it sounds like you had connected your Dropbox account on a friend's device, and enabled Backup there. 

       

      Is that right? If not, feel free to clarify more about this. 

       

      You should be able to disable the feature using your Backup page online. Can you try, and let me know if you come across any issues? 

       

      Keep me posted, and we'll take it from there! 

      • Dondon1975's avatar
        Dondon1975
        Helpful | Level 6

        I continue how it's showing in drop box online the correct amount of data, but in the page ?.drop home?.I just do not the nderstand... Can you help further??.. Should I rewind.?..

         

        The friends is now mine.. It's saved stuff to it. I don't mind that

         

        I would prefer alll.my stuff online. How do you do this. Omg.I was you g to upgrade. I 

        Cannot do this it's v.difficu!t.

        Can we do it remotely?

         

        Can you look in my acccount??

         

        Fifty odd gb..mb..in.my.li.it..i.pay.fifteena.month.for space.. 

         

        I'm giving up. 

         

        I liked it

         

        It's pro

         

        But difficult to und we stand this online and this back up.. Why is it out in 180days??

         

        Why?

         

        Do I need to put it someplace?.or lose..! I don't get it! Illegible my old acer.. I had no bk.up.. 

         

        I tried retrieve. On old.lap.top.seven.versipn...so..in.thr...but in drop box..but not in to my box at right side..

         

        That pops up.. Barr the datta. It's still thr.. So it must be someplace?. 

         

        Can we talk by voice??.

         

        Thanks plz cheers...

         

        Donna n freyah..daughter...

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hey geoffwales! Thanks for posting on the Community.

     

    If your device is still linked to your Dropbox account and the folder is empty locally, please make sure to disconnect this specific device from Dropbox before doing anything else. Otherwise, you risk having your files deleted from your web account as well, since it’ll look like you deleted them from your desktop app and these changes will sync to our servers.

     

    Also, even if you relink the Dropbox app after that, you’ll most likely receive an error that it can’t sync everything, since you don’t have enough space on your Dropbox account.

     

    If there’s something you need to download urgently, please try using the website, and let me know if you run into any issues.

     

    Hope this clarifies things a bit.

    • geoffwales's avatar
      geoffwales
      Explorer | Level 4

      Thanks for the reply.

       

      I did exit Dropbox on my PC straightaway. I am in the process of manually downloading folders, which is a real pain.

       

      Why? There are so many folders I had to bundle folders together. Then I get a message that the resulting folder is too large to zip. Then I try to move some folders out, but I can't find out how big they are and moving them is very hard as I don't know where I can move them too, other than to another folder.

       

      A very unintuitive experience, all in all.

       

       

      • Dondon1975's avatar
        Dondon1975
        Helpful | Level 6

        Edit ?? The web??.the computer drive??. Then put files where??. Omg. It looks easy. But it's the folders stuff I don't like at allll!

         

        Help!

         

        I was thinking perfect..for all. But it's not really! I do not know how to do this

         

        Can I have help..and explanation pllleeezz..

         

        Want all online..and why one eighty days??. Where's it to then? Why's it not to straight to online cloud drop.bx..??.. Set to be diffgicult.. I instructions diff...

         

        I really liked it apart from this bit!!

         

        For on!one therapy.business!.n.movin.hebrideas..so...was.like.aye..grt.!!.for.businessess!!!!

         

        Is like to learn!.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!