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CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
This is still happening even after a year of the Dropbox devs "looking into it." It's spamming my Windows logs, and Dropbox is also causing my machine to take 20 minutes to shut down or restart (uninstalling it fixed the issues). Reinstalling it made them all come back. So I have permanently uninstalled this app, and I'm canceling my subscription because the devs can't get their act together.
I fixed it!
- I had to run the component services manager
- Drill down to My computer and right click my computer
- Open Com Security tab
- Open all 4 edit buttons
- Add my user name, and grant all local permissions
I should NOT have to do this though as these same permissions are granted to the Administrators group which I am a part of.
Update: I was able to remove my user account and replace with "local account" and give it local access permissions, and this works as well.
- Walter
Dropbox Staff
Hey dduttonnc - sorry to hear you're having issues with this.
Did you contact our support team at all since you first noticed this to troubleshoot this further with account and device specific information?
If you'd be willing to investigate this, please let us know your computer's OS version and the version of the Dropbox desktop app installed there as well.
Thanks!
Yes, I've contacted them, and nothing helps. There's people also all over these forums complaining about the same issue.
However, I'm on Windows 11. 10.0.26100.2454. I don't know the DB version as I uninstalled it, but my last attempt to uninstall and reinstall it was yesterday. So whatever the version was as of Nov 20th. From looking at the Windows logs, it keeps complaining it can't find a file. So I can do nothing about that if the app isn't installing the proper files.
I'll give it one more try, and I'll post the exact error details in the logs.
CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
Failed to connect to the driver: (-2147024894) The system cannot find the file specified. , retrying...The drop box service just starts then stops with that error, and it's stopping and starting non stop. This is a fresh install after an uninstall and a windows reboot.
So it looks like the dbxsvc can't connect to the client in windows. Anytime I start the client, it won't start, and I get those errors in the log. After the reinstall, at least the service isn't crashing, but the client and the service can't communicate.
Also, anytime I try to start the DB client, I get this entry in the security log:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user SULACO\David SID (S-1-5-21-1672149472-1698274363-3170863709-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.I fixed it!
- I had to run the component services manager
- Drill down to My computer and right click my computer
- Open Com Security tab
- Open all 4 edit buttons
- Add my user name, and grant all local permissions
I should NOT have to do this though as these same permissions are granted to the Administrators group which I am a part of.
Update: I was able to remove my user account and replace with "local account" and give it local access permissions, and this works as well.
