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SamuelMelle's avatar
SamuelMelle
Explorer | Level 3
3 years ago

Drobox client open but won't start (Stuck in a loop)

Hello, I really need your help with this problem I have on Windows 10 ( Build 19044.2130) with Dropbox (Version 159.4.5870)!   Since a week, when I start my PC regularly I usually get a massage fro...
Desktop
Dropbox Basic
Install
Windows
  • Walter's avatar
    Walter
    3 years ago

    Hey SamuelMelle, sorry to hear about this.

     

    Could you download and install the latest, stable version of the desktop app from this page and let me know how it goes?

SamuelMelle's avatar
SamuelMelle
Explorer | Level 3

So now I'm at the beginning again. It's the same problem like before. Also when it "worked" Dropbox would randomly crash ("quit unexpectedly") every 10 minutes. I really need some help. I also tried to fix the crashing issue with the "Alt + h" in the Profile tab method and it did not help at all. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey SamuelMelle, sorry to hear about this.

 

Could you download and install the latest, stable version of the desktop app from this page and let me know how it goes?

  • SamuelMelle's avatar
    SamuelMelle
    Explorer | Level 3
    3 years ago

    Hi, I already did that multiple times. With the normal installer, as well as with the offline installer (x64). Nothing fixed the issue. Right now it seems to work again (I changed nothing). Let's just wait and hope for the best. If the problem recures I will reinstall Dropbox with the installer from the link you sent me. I'll keep you updated!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      I'm glad to hear that it  works now SamuelMelle - thanks for keeping me in the loop too.

       

      Let us know if anything else comes up!

      • SamuelMelle's avatar
        SamuelMelle
        Explorer | Level 3
        3 years ago

        So the problem did come back. I uninstalled Dropbox and installed the version you linked me. It did not fix the problem.

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