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Forum Discussion
Dropbox and Files App Issues (iOS 11)
Hello I am having issues using Dropbox with the Files App. When trying to attach a file to an email I can browse and select the file but when I select the file the round 'downloading' icon a...
We know about the issue where navigating into a folder whose name contains a period causes an authentication required screen to be displayed. It will be fixed in an upcoming update. Thanks for reporting!
Neil K. wrote:
I installed iOS11 within minutes of it being released. Files definitely could access Dropbox at this point just by using TouchID. Shortly after this Dropbox made a new version of their app available. It was at this point that it stopped working and displayed the message saying to disable the passcode.You're correct: from iOS 8 up until the latest version of Dropbox for iOS 11, it had the "Doc Picker" and did support passcode/Touch ID. OneDrive still uses the older Doc Picker. You'll notice it's not as seamlessly integrated into the Files app though, for example, in the Files app you can't copy files between OneDrive and e.g. iCloud or Dropbox, but you can between iCloud and Dropbox.
There are some technical limitations relating to the passcode lock in the Files app and we're looking into solutions.
Neil, I'm experiencing the same issue that you mentioned in #2 on my wife's new iPad Pro with iOS 11 and Dropbox. She extracted some brushes to use in an app and stored them in a folder on Dropbox via her PC. When she tries to import them via the iPad app, it opens up the Files app. She tries to navigate to the brushes but gets an error that says "To view the items in this folder, you need to authenticate". I click the authenticate link, and a gray box pops up but then disappears. She can't proceed past this screen.
The following is from a Dropbox document describing features currently not available.
***
Previewing "bundle" files, like Garageband, Ominoutliner, and iWork '09 documents (you may see Authentication error when trying to open these files)
***
https://help.dropbox.com/mobile/ios-files-app
TS what you describe might be the same file type issue and something to be resolved in future updates. Can your wife open the files in Dropbox using her PC?
Thanks for the heads up regarding this jpharrin. My wife can open the files from her computer and also from her iPad Pro directly from the Dropbox app. The problem does seem to be with opening the folder through the Files app.
Still can't navigate to folders where the name contains a full stop (.)
Other people I know are having this problem too.
DavidZDropbox Staff
We know about the issue where navigating into a folder whose name contains a period causes an authentication required screen to be displayed. It will be fixed in an upcoming update. Thanks for reporting!
