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Forum Discussion

afk's avatar
afk
Explorer | Level 3
4 years ago

Dropbox app crashing on Android 11

Hi, I just changed my old phone for a pixel 4a, with android 11, and I can install the dropbox app from the play store just fine. The problem is that I can not open it. As soon as it shows the drop...
Android
Install
Mobile
Setting up the apps
  • Jay's avatar
    Jay
    4 years ago
    Hi afk, thanks for messaging today!

    We're not experiencing any similar issues to this currently..

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting your device, and reinstalling it?

    Keep me updated with any progress!
afk's avatar
afk
Explorer | Level 3

It was not the devices. I do not know what happened but uninstaling and reinstalling did the trick.

 

Thanks!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago
No worries, thanks for the update, afk!

Enjoy your week ahead!

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