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OscarV's avatar
OscarV
Explorer | Level 4
7 years ago

Dropbox app freezing Windows Explorer

Hi! I'm having troubles with the Dropbox desktop app. It is syncing correctly, and I can access it just fine through my Windows Explorer, but after selecting a file it crashes my Explorer. I have t...
Desktop
Setting up the apps
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there Oscar - sorry to hear about this.

Does this happen with files only in your Dropbox Folder? Does it affect all files? 

Could you try an advanced re-install and let me know if this helped?

Thanks!

OscarV's avatar
OscarV
Explorer | Level 4
7 years ago

Hi Walter, thanks for your reply.

I have tried the advanced re-install, to no avail.

The freeze occurs only when accessing Dropbox in Windows Explorer. 

Any other ideas? 

Kind regards,

Oscar

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for the speedy response OscarV - sorry to hear this persists after an advanced re-install too.

    May I reach out to you via email to work on this together? If you'd like to, you can also log a ticket from your end and let me know the ticket ID so I can get my hands on it. 

    In either case, please keep me posted. 

    • OscarV's avatar
      OscarV
      Explorer | Level 4
      7 years ago

      E-mail works for me!

      My e-mail address is [personal information removed for security reasons].

       

      Thanks!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Thanks for the quick reply Oscar - much appreciated.

        I have already reached out to you via email so we can work on this with all of my tools available.

        Check your inbox for my email and we'll take it from there. Thanks!

        PS: I removed your personal information from your last reply for your own safety. 

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