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Forum Discussion

OscarV's avatar
OscarV
Explorer | Level 4
7 years ago

Dropbox app freezing Windows Explorer

Hi! I'm having troubles with the Dropbox desktop app. It is syncing correctly, and I can access it just fine through my Windows Explorer, but after selecting a file it crashes my Explorer. I have t...
Desktop
Setting up the apps
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hey PeppeVaro, I hope you're well today!

So I can get a better idea of your current set up, can you let me know the following:

  • Which version of the desktop app do you have installed?
  • Can you check for symlinks within the Dropbox folder with the steps in point 7 here?
  • Is there any change if you temporarily disable any antivirus software running?

Let me know what you find and we'll go from there.

Thanks!

PeppeVaro's avatar
PeppeVaro
Helpful | Level 6
5 years ago

Hi,

I am using Dropbox 87.4.138 (up to date)

I checked Symlinks and I have only the one of the folders that are SmartSync, plus some files in the .dropbox.cache folder.

Antivirus disables doesn't change performances.

Thanks for your attention

Peppe

 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for getting back to me here PeppeVaro!

    Could you try temporarily closing the desktop app on your computer and try taking the same actions again to see if the system still freezes? You can close the app by:

    1. Clicking the Dropbox icon in your system tray.
    2. Click the profile pic/initials icon in the top right of the window.
    3. Choose "Quit Dropbox".

    Do you have the same issue if you make a change within another location outside of your Dropbox folder?

    Keep me posted!

    • cjcornell's avatar
      cjcornell
      Helpful | Level 5
      5 years ago

      I came here because I've had the same problem(s)

      Been a dropbox user - from the very beginning  (10 years??)

      but on any of my windows machines - particularly recently - it seems  that dropbox is the worst offender in slowing down and even crashing the system.  Windows 10 ...

      and today - on a fairly new windows 10 laptop ...  when I try to rename a file  dropbox just hangs there in the middle of the renaming  (ie .. the explorer window thrashes and gets faded ...  and I have to restart.

       

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hey cjcornell, thanks for joining us here!

         

        I've just merged your post here so that I can point you to check on some of the steps that others have mentioned resolved the issue for them.

         

        Please check out some of these steps here. While there isn't much more we can suggest here to try, I'd also like to mention that our team is aware of this issue too.

         

        Hope this helps!

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