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Forum Discussion

OscarV's avatar
OscarV
Explorer | Level 4
7 years ago

Dropbox app freezing Windows Explorer

Hi! I'm having troubles with the Dropbox desktop app. It is syncing correctly, and I can access it just fine through my Windows Explorer, but after selecting a file it crashes my Explorer. I have t...
Desktop
Setting up the apps
JS24's avatar
JS24
New member | Level 2
5 years ago

We were having the same problem: Using Dropbox synced to our PC, trying to open a file in Explorer would cause it to freeze and then Windows Explorer would be "not responding."  We reinstalled Dropbox several times.  We did an "Advanced Reinstall" of Dropbox, that also didn't work.

 

We noticed that it was only happening with MS Office files (word, excel, ppt).  So, our last try was to reinstall Office 365.  So far, THAT has seemed to work.

 

Just wanted to share in case other people are checking this thread.  The issue seems to be pervasive, and the Dropbox Tech Support we talked to did not seem to have this solution in his checklist.  (Neither did Dell, to be fair.)

  • anonymous's avatar
    anonymous
    5 years ago

    I need to apologize.  I've been hard on Dropbox in this thread.  I started having problems with other cloud storage and synch platforms including MS OneDrive.  Ultimately the only one I never had problems with was Google backup and sync.   I finally bit the bullet and contacted MS and ultimately reinstalled my Windows 10 PRO OS and then reinstalled all my apps and programs.  Now I am having not problems with Dropbox or any of the other cloud storage & synch platforms.  They all behave as expected.

     

    It is a fairly new Dell Vostro (about 6 months old).  I tried to install one of the many Dell apps and immediately started crashing the PC.  I got that app uninstalled and no more problems since then.  I suspect there was a conflict somewhere between drivers, the Dell bloatware and the OS that created problems but I'm just happy things are now working.  

     

    I only shared all this to give others an idea of what may be required - It isn't a fun one to consider and go thru but it does work.

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